Complaints and Concerns.

Who to contact with a problem:

UrbanLoanz endeavours to look after its customers; however from time to time, problems can occur.

In the first instance, talk to the staff member or ask to speak with the manager. The majority of problems can usually be sorted out in this manner.

What if the problem is more serious or you are not satisfied with the response?

If you are not satisfied or you think the problem is a serious one, please write to:

The Manager 
UrbanLoanz Ltd 
Email Address:

UrbanLoanz internal complaints policy sets out time frames for a response to your complaint, who will respond and how your complaint will be handled. For a more detailed explanation please contact the Manager noted above.